World-Class Venue in the Heart of Bangkok, the Royal Paragon Hall

World-Class Venue in the Heart of Bangkok, the Royal Paragon Hall

Bangkok (Thailand) – November 8, 2017 (travelindex.com) – The Royal Paragon Hall has been accredited 3 international standards certificates, including; ISO 20121: 2012 Event Sustainability Management System; ISO 22301: 2012 Business Continuity Management System and; TISI 22300: 2550 MICE Security Management System, thus acclaiming and reinforcing the credibility of its status as “The World-Class Venue in the Heart of Bangkok” with a strategic location and premium brand, expecting to continuously grow by 15% in 2018.

Mr. Talun Theng, Managing Director of Royal Paragon Hall, talked about this milestone on the occasion of the honorary certificate ceremony, saying, “The success of Royal Paragon Hall in the past years is highly indicated in the positive feedback from all our clients. The Royal Paragon Hall has been chosen to be the venue for various major events at national and global levels, thanks to our strategically convenient location and our highly experienced team. These 3 ISO and TISI certificates will increase our credibility with both local and international clients, assuring high standards of venues. Furthermore, the Royal Paragon Hall will continue to develop its premium image, which reflects positively on our clients’ images in venues concerning environment, economy and social aspects in every detail of our operation. Sustainability event management is a significant trend at international levels and the Royal Paragon Hall will continue to be committed to the success for all sectors equally.”

The Royal Paragon Hall is a leading venue of international level with a premium image, and a capacity to cater to various types of events. Most of its clients are MICE events, concerts, and other special events. Its marketing strategy has been designed under a framework called MICE3 – in which E3 refers to E = Exhibition, E=Entertainment and E=Event. Over the past decade, the Royal Paragon Hall’s business has had a growth as high as 10%-15% each year on average.

These 3 ISO and TISI certificates will help to maintain the expansion of Royal Paragon Hall’s 70:30 client ratio, locally and globally. It will elevate the standard reputation of Thailand’s MICE industry to the level of other venues around the world. Moreover, Thailand will also receive more opportunities to organize international events, bringing positive elements to the economy and social aspects of Thailand.

Pannee Angsusingha, the President of MASCI in the name of inspector, evaluator and ISO and TISI certificates granter, said, “Fast moving and unpredictable situations are threats that affect business, stakeholders’ profits and even the reputation, image and valuable activity of an organization. Therefore, sustainability is the key to bringing awareness to economy, environment and social aspects, as well as providing credibility and accountability towards clients. These are the current challenges presented to organizations and to which they need to be prepared, to respond and to effectively resolve in crisis. The Royal Paragon Hall has been certified ISO 22301 Business Continuity Management System (BCMS), TISI 22300 MICE Security Management System (MSMS) and ISO 20121 Event Sustainability Management System (ESMS) respectively from MASCI with its integrated management for high flexibility of the organization. The Royal Paragon Hall shall be continuing its business smoothly, aptly prepared for the next unconventional challenges in this fast moving and uncertain business environment, ensuring clients and visitors to Thailand. The Royal Paragon Hall demonstrates Thailand’s capacity as a leader of sustainable MICE management at a regional and global level.”

TCEB President Mr. Chiruit Isarangkun Na Ayuthaya said, “Business Administration these days always puts business continuity management on the table, including risk management. Sustainable management, which takes into consideration the impact on the environment and social aspects, is also very important. The MICE industry is one of the business lines that takes this roadmap into account, as it is a key element for consumer decision when procuring an event. This also creates point of purchase for Thailand’s MICE entrepreneurs due to their competitive advantage as Thailand has been further improving as an event destination.

“TCEB encourages Thailand’s MICE entrepreneurs to strive for international standards regarding this roadmap and contributing to set the standards for the MICE industry. We were proud to contribute to the Royal Paragon Hall with budget and knowledge, which led it to receive 3 standard certificates; ISO 22301 Business Continuity Management System (BCMS); ISO 20121 Event Sustainability Management System (ESMS) and; TISI 22300 MICE Security Management System (MSMS) . In this regard, TCEB would like to take this opportunity to congratulate the Royal Paragon Hall for this milestone. It is a badge of honor for the Thailand MICE industry and it will surely inspire other MICE entrepreneurs to keep stimulating their capacity to achieve these standards too.”

Meanwhile, the Royal Paragon Hall recently took the opportunity to give back to its business partners, contributors, and general public, by setting up a seminar entitled “Sustainable Event Management”, represented by Ms. Janet Salem from UNEP Asia Pacific. The speaker shared her knowledge on event management sustainability, incorporating environmental concerns and efficient resource management, while maintaining the premium standard venue.

For more information, please contact:
Paworawan Chansamut (Tao)
089 109 0807

The Valero Grand Suites Opens with a Full Range of Xn protel Solutions

The Valero Grand Suites Opens with a Full Range of Xn protel Solutions

Singapore – November 8, 2017 (travelindex.com) – Global Hospitality Management Software Company Xn protel Systems today announced the opening of the Valero Grand Suites by Swiss-Belhotel, using its xnPOS F&B Point of Sale system and protel property management software solution. This is the latest addition to the Swiss-Belhotel portfolio that uses Xn protel solutions.

The Valero Grand Suites by Swiss-Belhotel is a 31-storey condominium hotel that has been perfectly designed to exude beauty, elegance and style. It is managed by Swiss-Belhotel International, which was founded in 1987 and has its corporate office in Hong Kong. The company is recognized as one of the world’s fastest-growing hotel management groups, and provides professional expertise and management services for hotels, resorts and serviced residences.

protel PMS is an internationally proven, feature rich hotel property management system that’s trusted worldwide by over 8,000 customers. It seamlessly connects to all the other systems needed and helps enable hotels to empower staff, increase profits and support the growing needs of their business.

xnPOS provides comprehensive functionality and scalability that meets the needs of hotel F&B, table service restaurants and hospitality foodservice operations. It has proven workflow advantages to manage guest check transactions, order-entry operations and remote kitchen/bar orders, while also providing seamless integration with hotel PMS, Loyalty/CRM and ERP systems.

Matthew Faull, Executive Director & Senior Vice President of IT, ECommerce & Distribution, Swiss-Belhotel International said: “Xn protel’s xnPOS and protel software solutions are the preferred choice for our hotels, resorts and serviced residences to easily provide detailed management information and deliver the high standards of guest service, which is the core value of Swiss-Belhotel International.

Matthew Faull continues, “We have been working in partnership with Xn protel for five years since our first deployment of protel PMS and xnPOS in Bahrain, and we continue to deploy these solutions across our properties as we open hotels in both existing and new territories. Xn protel has implemented PMS and POS in properties across Indonesia, Bahrain, Australia and New Zealand, and we are delighted to see the successful implementation at the Valero Grand Suites by Swiss-Belhotel in time for its opening.”

David Lewis, VP Sales – Asia, Xn protel Systems comments: “We congratulate Swiss-Belhotel International on the opening of the Valero Grand Suites by Swiss-Belhotel. We look forward to continuing to extend our relationship, providing open, scalable systems that support the management requirements and customer service focus of Swiss-Belhotel International as they continue to expand into new territories.”

About Swiss-Belhotel International
Founded in 1987 and headquartered in Hong Kong, Swiss-Belhotel International is recognized as one of the world’s fastest-growing hotel management groups. Swiss-Belhotel International provides professional expertise and management services for hotels, resorts and serviced residences. Ranked amongst the world’s top 100 international hotel management companies, Swiss-Belhotel International has been awarded six times as Indonesia’s Leading Global Hotel Chain and Favorite 4-Star Hotel.

Swiss-Belhotel International currently manages a portfolio of more than 145* hotels, resorts and projects located in Cambodia, China, Indonesia, Malaysia, Philippines, Vietnam, Bahrain, Egypt, Iraq, Kuwait, Jordan, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Bulgaria, Georgia, Tanzania and Turkey. Awarded Indonesia’s Leading Global Hotel Chain for six consecutive years, Swiss-Belhotel International is one of the world’s fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in New Zealand, Hong Kong, Australia, China, Europe, Indonesia, United Arab Emirates, and Vietnam.

The Group is committed to progressively increasing its worldwide property portfolio and growing its globally recognized brands by leveraging its strong market presence and extensive sales and marketing networks. At present, Swiss-Belhotel International carries 14 brands including Grand Swiss-Belhotel, Grand Swiss-Belresort, Swiss-Belhotel, Swiss-Belboutique, Swiss-Belresort, Swiss-Belsuites, Swiss-Belvillas, Swiss-Belresidences, Swiss-Belinn, Swiss-Belcourt, Swiss-Belexpress, and the latest addition, Zest Plus, Zest, and Zest OK. Each brand offers a unique level of sophistication in its facilities while consistently delivering high levels of genuine, efficient service to its guests.

“Committed to Excellence in Service and Management”, Swiss-Belhotel International builds partnerships with property owners so that their objectives and goals are achieved and the success and growth of Swiss-Belhotel International continues. The Group’s unique fusion of Swiss hospitality professionalism and its Asian-inspired passion and service is what truly sets Swiss-Belhotel International apart from other hotel management companies.

Each of the Group’s properties proudly carries the hallmark of Swiss-Belhotel International, a symbol that guarantees a combination of quality, convenience and dedication to providing excellent value to business and leisure travellers. This commitment is enshrined in Swiss-Belhotel International’s philosophy of “Passion and Professionalism™”. The most treasured reward for Swiss-Belhotel International is that guests return, which is considered the ultimate compliment to the staff, the management, and to the Group as a whole.

Swiss-Belhotel International Contact:
Linie Cortez-Palacio
Senior Vice President – Marketing and Communication
Group Sales, Marketing, IT & E-Commerce Office
Swiss-Belhotel International
The Blugreen Boutique Office, Tower C – D, 2nd Floor
Jl. Lingkar Luar Barat Kav. 88, Puri Kembangan
Kembangan Utara, Jakarta 11610 – Indonesia
Tel: (62 21) 2952 7277, 2952 7278

About Xn protel Systems
Xn protel Systems is a global hospitality management software company specializing in property management, central reservations, point of sale and activity management solutions. Our business-critical, highly functional, cloud-native and open systems provide the latest technology and flexibility. They help world-class hospitality companies in over 50 countries to optimize revenue generation, simplify service operations and enhance the quality of guest communications.

We are committed to:
Creating open systems. Working closely with our customers and partners we adopt industry standard protocols to break down traditional integration barriers. Creating truly open, flexible solutions that support guests’ growing appetite to be more in control of their stay.

Developing cloud-native products. Our newest technologies are born in the cloud. That means our customers benefit from the latest innovations, can take full advantage of mobile and achieve a lower cost of ownership.

Being easy to do business with. We understand the frustration that comes with unresponsive and inflexible suppliers. We’re not like that. And we don’t take our customers for granted. A customer-centric approach is in our DNA, from preparing quotations through to resolving support calls.

Our next generation, global solutions are backed by outstanding customer service and support. Our dedicated team of highly experienced hotel, hospitality and technology experts work hard to understand customers’ needs and the issues they face. Located across our extensive network of offices, our specialists provide the best advice, solutions and support to make sure customers meet the needs of local markets and achieve their business goals.

The Company was formed in the UK in 2002, as Xn Hotel Systems. It was then renamed in 2015 as Xn protel Systems when protel hotelsoftware became a shareholder.

Xn protel Contact:
Terry Osborne
Head of Marketing
Terry.osborne@xnprotel.com
+44 (0) 7788 280434

Xn protel sales Contact:
sales@xnprotel.com
www.xnprotel.com

Madagascar, Mauritius and Seychelles Issue Statement

Madagascar, Mauritius and Seychelles Issue Statement

London (United Kingdom) – November 8, 2017 (travelindex.com) – The Minister of Tourism of Madagascar, Roland Ratsiraka, the Minister of Tourism of Mauritius, Anil Kumarsingh Gayan, SC and the Minister for Tourism, Civil Aviation, Ports and Marine of the Seychelles, Maurice Loustau-Lalanne met at the sidelines of the World Travel Market in London to express a common message of confidence on the measures being taken by Madagascar to overcome the plague outbreak.

The meeting was convened and chaired by UNWTO Secretary-General, Taleb Rifai, in the presence of the Permanent Secretary of Kenya Mrs. Fatuma HirsiI Mohamed, representing the chair of the UNWTO Commission for Africa, Minister Najib Balala.

Ministers recalled that all countries are taking the measures recommended by the World Health Organization (WHO), and expressed their confidence that these are going on the right direction.

UNWTO Secretary-General recalled that WHO does not recommend any travel bans on Madagascar and that “based on the available information to date, the risk of international spread of plague appears very low”.

Contacts:
UNWTO Media Officer
Rut Gomez Sobrino
rgomez@unwto.org
Tel: (+34) 91 567 81 60
UNWTO Communications & Publications Programme
comm@UNWTO.org
Tel: (+34) 91 567 8100
Fax: +34 91 567 8218

Proud Real Estate New Playcation Concept, Vana Nava Hua Hin to Become Model for Leisure Mixed-Use

Proud Real Estate New Playcation Concept, Vana Nava Hua Hin to Become Model for Leisure Mixed-Use

Bangkok (Thailand) – November 8, 2017 (travelindex.com) – After the successful launch of Vana Nava Water Jungle in Hua Hin, one of Thailand’s top waterparks which has been in operation for three years, Proud Real Estate has invested a further THB 1.8 billion into building the Holiday Inn Vana Nava Hua Hin while also adding Vana Nava Sky, a roof top observation deck, bar and restaurant; and introducing a new children’s zone in the waterpark. The hotel is Phase Two of the almost THB 4 billion development, which sits on a 35-rai plot of land. The third and final phase will be premium residences expected to launch within 2018.

“With the tourist demographics to Hua Hin moving from more traditional European senior couples to younger Asian families, guests are looking for a more adventurous and playful experience while on vacation. On top of beaches and local culture, more and more customers are also in search of memorable, fun activities they can share with their loved ones, bringing a joyful travel experience to everyone. Vana Nava Hua Hin is the first ‘Resort Destination’ project in Thailand developed under a ‘Playcation’ concept, with facilities for all types of customers, including families, couples and corporate groups,” said Proud Real Estate’s Executive Director, Ms. Proudputh Liptapanlop.

The 300-room Holiday Inn Vana Nava Hua Hin is a unique 140m-high property, making it the tallest building in Hua Hin and offering guests uninterrupted panoramic views of the ocean. The hotel has three main target segments with families being the most natural clientele based on the popularity of the waterpark. The hotel will also feature one of the largest MICE facilities in Hua Hin with over 1,500 sqm of meeting spaces, along with a wide range of facilities that includes a 24-hour 300 sqm fitness centre, infinity pools on 26th floor, as well as a lobby bar, spa, well-equipped Kids Club and dedicated Kids Suites. All guests are entitled to unlimited access to the water park during their stay at the hotel and innovative technology will also be a feature with a special electronic entrance system to replace queuing and ticketing.

Another key component of the project, “Vana Nava Sky”, an observation deck, restaurant and bar, which Proud has set up to be another landmark for Hua Hin, has been created by Bangkok-based consultant Ashley Sutton, who has created destinations across the world including Maggie Choo’s and Iron Fairies in Bangkok and Ophelia in Hong Kong. The glass bottomed deck sits 110 metres above the ground and offers panoramic views of Hua Hin Bay, Khao Takiab, offshore islands and even the Sam Roi Yot National Park.

“The Playcation concept means more than just putting a hotel next to a waterpark. It is about delivering a seamless customer experience. All 300 rooms will be sold inclusive of unlimited waterpark access for all guests and customers will be given an RFID wristband upon arrival, which not only provides them entry into the waterpark, but also unlocks their hotel room and pays for all their food and other purchases. The wristband can either be post- or pre-paid so parents can top them up for their kids and control how much they can spend. There are also plans to extend the use of this technology to include other services such as in-room services and e-commerce in the future,” said Ms. Liptapanlop.

To enhance the offerings for families even further, the waterpark will also include a new zone for small children. The 600-sqm ‘Vana Wonderland’ features a large splash pool area equipped with spray pads and toy guns, themed with colourful oversized faux fauna and flora. The waterpark will also offer upgraded bathroom facilities, extended seating capacity and shading and new and improved dining concepts, such as dining inside a cave at Vana Cave Café. In addition, the ‘Vana Learning Center’ will provide classroom and learning space for school students on field trips to Hua Hin.

The synergies between the hotel and the waterpark extend well beyond catering to family visitors. Holiday Inn Vana Nava Hua Hin will offer unique meeting packages where, for example, a corporate group can finish a long day of meetings with a private dinner and party in the Wave Pool lasting well into the night. A new programme for team building and school visits will also be introduced at the waterpark. These will include games that are uniquely integrated into the exciting rides and slides, problem sheets and challenges that can be completed around the park, and a host of other activities to teach the basics of physics, water management systems, and even to improve English language skills.

Leveraging on the Group’s other properties in Hua Hin, which include BluPort Hua Hin Resort Mall, a 50-50 joint venture with the Mall Group that opened last year, as well as True Arena Hua Hin, which features a wide array of sports facilities, Ms. Liptapanlop is confident that the development will offer a truly unique experience.
“We expect ADR to be at least 20 percent higher than the competitive set and occupancy to run between 60 and 70 percent once stabilized. With this model, we should also be adding at least 100,000 in yearly attendance to the waterpark, bringing the visitation up to at least 350,000 a year,” explained Ms. Liptapanlop.

Because the model is expected to be a huge success, Proud Real Estate already has plans to recreate the concept of ‘Playcation’ elsewhere in Thailand, and potentially other locations in Southeast Asia. The company has recently acquired a large piece of land in Phuket. It also launched a joint venture with Whitewater West Canada to form WhiteWater Southeast Asia last year, with the aim of providing turnkey solutions for developers looking to create waterparks around the region. The joint venture is already involved in 6 projects in 4 different countries within the first year of operations.

The Holiday Inn Vana Nava Hua Hin will open its doors for soft opening this month. Opening rates start at THB 2,999++ including waterpark access for stays between 15 December 2017 and 20 April 2018.

Reservations can be made from 9th November on +6632 809 999

About Proud Estate
Proud Real Estate is the real estate development arm of Prayoonwit Group, one of the largest and oldest civil construction companies in Thailand. The company is focused on creating destinations and neighborhoods through visionary real estate projects with a presence across hospitality, entertainment, residential and retail segments. The company’s projects aim to establish new standards in terms of how people live and to exceed industry benchmarks. They not only deliver what is required in terms of quality, but also go beyond that. Limit-pushing concepts, flawless delivery, harmony with nature and the betterment of society are all part of the mission. Proud understands that the company is only as strong as the community it is part of, one of Proud Real Estate’s mandates is therefore to benefit the local community through economic development — directly and indirectly through job opportunities, skills transfer, environmental responsibility and collaborative opportunities for all. Proud Real Estate holds the lead ownership in a line-up of innovative projects including InterContinental Hua Hin Resort, Vana Nava Hua Hin, True Arena Hua Hin, BluPort Resort mall, and other projects planned for the near future.

Thailand Launches New Marketing Concept Open to the New Shades

Thailand Launches New Marketing Concept Open to the New Shades

London (England) – November 8, 2017 (travelindex.com) – The Tourism Authority of Thailand will use the World Travel Market 2017 (WTM), one of the world’s leading travel trade shows, as a platform to launch its new marketing concept, “Open to the New Shades of Thailand”.

Now in its 37th year, the WTM London will attract almost 5,000 exhibiting destinations, technology and private sector companies to network with 51,000 travel professionals, key industry buyers, journalists, digital influencers, students and tourism ministers.

This year, the Thai pavilion at the WTM will have a total of 35 exhibitors including 29 Thai hotels, 4 tour operators, 1 airline and 1 other tourism-related agency. A number of other Thai exhibitors will be participating via independent pavilions. These will include Bangkok Airways and the Sports Authority of Thailand where visitors will be able to find sports tourism products; such as, “Muay Thai Angel” (Thai female boxers) including some information of the MotoGP World Championship in October 2018, at the Buri Ram Circuit.

The WTM is considered as the perfect platform to launch the new TAT campaign, “Open to the New Shades of Thailand”. This will reflect another kind of “Thainess”, which is the unique characteristic of the Thai people to welcome visitors of all “shades” from all around the world.

It will reach specific target segments; such as, Luxury travellers, Weddings and Honeymooners, Female Travellers, Families and Gen Y. Twenty-seven TAT overseas offices have been working with partners and tour operators to convert the campaign into substantial sales targeted at specific customer segments.

The Thai pavilion at the WTM has been elegantly designed to reflect the new campaign, featuring superb handicrafts specially designed by the Support Arts and Crafts International Centre of Thailand (SACICT). These include Ko Kret pottery, Benjarong and Sukhothai silverware.

The opening ceremony of the Thai pavilion will be held on 6 November, 2017. The Minister of Tourism and Sports, Royal Thai Ambassador in London, Chairman of the TAT Board, Governor of the Tourism Authority of Thailand, and Thai and foreign media will be attending the event.

At the Thailand Networking Lunch, the TAT Deputy Governor for Marketing Communications, Mr. Tanes Petsuwan will address the audience with a comprehensive update of the Thai tourism situation as well as tourism products and services to be included in the “Open to the New Shades of Thailand” marketing theme.

Her Royal Highness Princess Ubolratana Rajakanya Sirivadhana Barnavadi will also confer the Thailand Green Excellence Awards 2017 on six Thai tourism products and attractions at an event on 6 November.

On 7 November, 2017, the Amazing Thailand Happy Hour will be held at the Thai pavilion. This will be a more private opportunity for a select group of Thai tourism exhibitors (Sellers) to meet with 300 specially invited tour operators (Buyers), media and distinguished guests to network and establish business contacts.

Thai food will be served alongside entertainment by the Suanplu Chorus Orchestra, and the function will be opened for agents and media.

The United Kingdom is Thailand’s second most important European market, and many British people know Thailand intimately. From January to September 2017, Thailand welcomed 723,438 visitors from UK. Projected total arrivals from the UK are 990,000.

International Public Relations Division
Tourism Authority of Thailand
1600 New Petchaburi Road, Makkasan, Ratchathevi
Bangkok 10400
Thailand
Tel: +66 (0) 2250 5500 ext. 4545-48
Fax: +66 (0) 2250 0246

Maurice Strong Legacy Scholarships, First 5 for the Caribbean

Maurice Strong Legacy Scholarships, First 5 for the Caribbean

Brussels (Belgium) – November 8, 2017 (travelindex.com) – Accepting a 2017 IIPT Peace Ambassador Award, Professor Geoffrey Lipman, Co-founder SUNx said that; “I have been inspired for 25 years by Maurice Strong and the Award is a testimony to his vision, which was a major factor in the evolution of the Sustainable Development Goals and the Paris Climate Accords. It also drove my actions in the first decade as President of WTTC and the next decade at UNWTO.”

He said, “It is why I believe that our sector must fight to strengthen, not weaken, the Paris Climate Accord and why we must transform to Impact-Travel ~ with good and bad impacts measured and managed coherently, with green growth at the core and 2050 proofed to meet the Paris targets, while absorbing the WEF’s 4th Industrial Revolution.

Lipman added that today’s crisis of eXistential Climate Change, needed laser like focus and that is what SUNx will do, with a planned global network of climate learning, innovation and resilience centres,

He concluded that the next generation will make or break community climate resilience, which is why SUNx is spearheading the Maurice Strong Legacy Scholarships. They will be corporate CSR-friendly, encourage lifetime learning for graduates and deliver a cadre of supporting, young climate champions.

The first five MSL Scholarships in 2018 will be for the Caribbean to help rebuild long-term climate resilience, following the recent dramatic hurricane devastation.

For further details please contact: msls@thesunprogram.com

Surprising Source of Unethical Tourist Behaviour, PolyU Study Reveals

Surprising Source of Unethical Tourist Behaviour, PolyU Study Reveals

Hong Kong (Hong Kong SAR) – November 4, 2017 (travelindex.com) – Judgements about ethically unacceptable behaviour may vary amongst cultures, and Western tourists are more likely to engage in such behaviour when on holiday, find Dr Denis Tolkach, Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Their investigation of international and mainland Chinese tourists and Hong Kong residents reveals some surprising findings that should prove useful for academics, policymakers and industry practitioners seeking to develop “mitigation strategies to reduce anti-tourism sentiment” in Hong Kong and other tourist destinations.

Interest in the ethical side of tourism has increased over recent decades, as concerns have been raised over its effects on host communities. However, the focus is usually on the social responsibility of tourists and tourism organisations, with less attention paid to tourists as what the researchers term “agents of ethical judgement and decision making”.

Given that tourism is a predominantly hedonistic or pleasure-seeking activity, when on holiday people may be more likely to engage in the kind of behaviour that would be considered unacceptable at home. Hong Kong, for instance, has recently witnessed a rise in complaints from residents about the behaviour of mainland Chinese tourists, including “being rude to service staff, urinating in public and disorderly queuing”, note the researchers. Protests amongst residents have also occurred in other destinations with high levels of tourism, such as Barcelona.

This is an interesting situation because the intercultural nature of international tourism provides an opportunity to examine whether ethical beliefs vary between peoples. The researchers explain that the “ethical relativism” perspective does not consider actions as intrinsically right or wrong but as culturally determined, so tensions may arise because tourists and residents have different ideas about what constitutes unethical behaviour. Therefore, to find out “why tourists may exhibit socially deviant behaviour”, they investigated the attitudes of people from different cultures towards various kinds of behaviour and the likelihood that they would engage in such behaviour themselves when on holiday.

The researchers surveyed Hong Kong residents, mainland Chinese tourists and Western tourists from the US, UK, Europe, Australia, Canada and New Zealand over several weeks at “common tourist locations in Hong Kong”. Of the total respondents, 410 were Hong Kong residents, 796 were mainland Chinese and 621 were international tourists.

Each respondent was presented with five brief scenarios describing ethically questionable behaviour: buying a counterfeit bag at an open-air market, disorderly public behaviour due to drunkenness, jumping a queue for entry into a restaurant or attraction, lying about the age of a child to qualify for cheaper entry into an amusement park and engaging the services of a prostitute. They were asked whether each action was fair, unacceptable in their own culture, unacceptable to their family and friends, acceptable if it could be justified by positive consequences and so on. They were also asked to indicate how likely they were to undertake the activity at home and while on vacation.

The researchers found clear differences amongst the ethical judgements of the three groups. Surprisingly, given their shared Chinese culture, Hong Kong residents and mainland Chinese tourists expressed very different views about the ethical scenarios, with the former being the least tolerant and the latter the most tolerant. However, the researchers explain that this may be because of where the survey was conducted. Hong Kong residents were at home and thus more bound by “laws, rules, ethical codes and social pressure from friends and family”, whereas the Chinese tourists were on holiday and less affected by such constraints.

All three groups considered buying a counterfeit bag to be the least unethical activity. International tourists disapproved of this activity more than the other two groups but the opposite was true for disorderly drunken behaviour, which was more acceptable to the Western tourists.

According to the mainland Chinese tourists, it is justifiable to lie about the age of a child to qualify for discounted admission because it saves money and there is a low chance of punishment. Rather surprisingly, both Hong Kong residents and international tourists deemed jumping the queue to be highly unacceptable, almost as much so as engaging a prostitute. The researchers explain that jumping a queue has an immediate effect on those who are made to wait longer, which may be particularly annoying for tourists with limited time.

Engaging a prostitute was considered the most unethical behaviour, mainly because of the disapproval of friends and family, but also because it could have severe negative consequences on a person’s social life. Western tourists were “the most receptive” to this sort of behaviour, the researchers note, and there was an “especially stark” difference between their responses and those of Hong Kong residents.

When asked how likely they were to actually engage in the behaviour described in the scenarios, either at home or on holiday, it turned out that few respondents would do so. They were not even likely to participate in relatively acceptable activities, such as buying a counterfeit bag. However, the Chinese tourists admitted to being more likely to purchase counterfeit goods, lie about a child’s age and jump a queue than the other two groups. The Western tourists were the most likely to misbehave while drunk and to engage a prostitute. The Hong Kong residents were the least likely to engage in any of the deviant forms of behaviour except buying a counterfeit bag.

Because none of the groups were very likely to engage in any type of unethical behaviour, being on holiday or at home made little difference. The international tourists and Hong Kong residents were somewhat more likely to engage in ethical behaviour while on holiday but the mainland Chinese tourists were less likely to do so. This, the researchers claim, may be a “China-specific phenomenon”, reflecting the government’s attempts to curb the inappropriate behaviour of tourists abroad. They suggest that policy makers may find it helpful to emphasise the negative consequences of indulging in unethical behaviour, as tourists generally “care more about the individual consequences when facing ethical dilemmas”.

Among all three of the groups, men were significantly more receptive to behaving badly while drunk and to engaging the services of a prostitute than women. The researchers also found some interesting differences between people of different ages. Amongst the Westerners, younger tourists were less ethical than older ones, yet the opposite was true of the mainland Chinese tourists. Ethical values did not seem to differ between younger and older generations of the Hong Kong residents.

The researchers present some fascinating insights into the similarities and differences between ethical judgements of behaviour among different nationalities. They conclude that “the ethical perception of an action is significantly affected by culture”, and is also strongly influenced by the situation presented in the scenario. However, they also highlight a number of questions that need to be answered, including whether residents of certain countries “behave more ethically on vacation than at home and why” and whether engaging in unethical behaviour depends on “external and environmental factors more than on personal principles and integrity”.

Tolkach, Denis, Pratt, Stephen, and Zeng, Christine Y.H. (2017). Ethics of Chinese & Western Tourists in Hong Kong. Annals of Tourism Research, 63, 83-96.

Contact information:
Ms Pauline Ngan
Senior Marketing Manager
School of Hotel and Tourism Management
Telephone : (852) 3400 2634
E-mail : pauline.ngan@polyu.edu.hk
Website : www.polyu.edu.hk/htm

Seychelles Labor Union Receives Registration Documents

Seychelles Labor Union Receives Registration Documents

Victoria, Mahe (Seychelles) – November 2, 2017 (travelindex.com) – The Official needed documents for the registration of the new Seychelles Labor Union (SLU) was today received today the 30th October by Mr Bernard Adonis the Registrar of Trade Unions in his Market Street Offices.

Alain St.Ange, the President of the new Workers Body and Peter Sinon, the Secretary General were accompanied at this important step for the new Workers Union by Herve Anthony, the Vice President and Marie France Marie, the Secretary of the Union as well as Emanuele De Stefani and Gerry Sopha, both Executive Committee Members of the Union.

Mr Adonis received the documents inclusive of the Constitution of the Union, Minutes of the first Meeting and the Registration Form with the list of elected Office Bearers.

“Today we moved forward with the final step with the formation of a Trade Union for all working Seychellois. This is a fundamental right afforded by our Constitution and our right to freedom of peaceful assembly and association under Article 23 thereof. The Seychelles Labor Union (SLU) will be standing will all who are working and this includes the salaried employees as well as the self-employed businessmen and women of the islands. At the end of the day, everyone working are therefore workers, and they need a politically independent body to be by their sides and to uphold their rights” said Alain St.Ange, the President of the new Seychelles Labor Union (SLU).

Peter Sinon, the Secretary General of the Seychelles Labor Union (SLU) ion his part said that the new Seychelles Labor Union is already having opposition for their determination. “This is a sign of being effective. If there’s opposition, it means they are noticing change is taking place” said Peter Sinon who personally stood with the Nurses as they marched in Victoria on a couple of weeks ago demanding better working conditions.

Leaders of the new workers Union said that they were hopeful that come Budget Time this week the specific call by the Nurses will be heard as well as the points made by fishing boat owners, stevedore workers, teachers, sea-cucumber divers, civil status workers and in general the civil servants in Seychelles.

The Offices of the Seychelles Labor Union (SLU) will be at Salamat House in La Poudriere Road and they have also announced that the Victoria Main Office will be supported by three regional offices in Anse Louis, Bel Ombre and Au Cap.

Tourism for All, a Concept Close to Alain St. Ange’s Heart

Tourism for All, a Concept Close to Alain St. Ange’s Heart

Victoria, Mahe (Seychelles) – November 2, 2017 (travelindex.com) – It was only earlier this year that I promoted the concept of ‘Tourism for All’ as I campaigned in the different parts of the world for the seat of Secretary General of the UNWTO. This was to promote a tourism industry without any discrimination, be it colour of the skin, religious belief, political affiliation, gender, disability, sexual preference etc.

These elections for the post of Secretary General of the UNWTO have now come and gone, and today we need to accept that what would be good for a better tourism industry is indeed good for the people as a whole. Comments about racism as an example is only segregation based on the colour of the skin and is always resorted to when all logical arguments are exhausted. These futile and racist slurs can be heard in the global political arena, even amongst certain UNWTO campaigners, but can also be heard in Seychelles by tired politicians who have no other cards to play.

Arrival in Seychelles of Austrian Airline

Austrian Airlines made its arrival in Seychelles recently after their exciting announcement made to the press well over a year ago. They arrived full of eager passengers and it is said that the prospect of future bookings are excellent. It can even be said that tourism for Seychelles is so integral that it is the bread, butter, jam and even the hand that holds the bread. Today, every Seychellois needs, more than ever before, to stand together to protect and defend this industry that employs thousands of locals. It is also the industry where many Seychellois have invested their life savings. Increasing the tourism industry and its yield is a necessity, and this remains dependent on a good air transport policy for the islands as it does in operational costs.

Tourism and Civil Aviation need today to be dancing to the same Sega beat. Aviation in the Indian Ocean Region is working hard to find its rhythm, but challenges remain. Protectionism of National Airlines versus the importance of bolstering tourism and the economies of the islands are difficult discussions, but we learned a painful lesson when the Seychelles tourism suffered after a Russian Airline was refused 5th Freedom Rights to fly on to Mauritius after their Seychelles stop from Moscow. Seychelles is small and cannot expect to be the end of the line for all airlines. South-South air connections could see new Seychelles stops, but the golden 5th Freedom Right must be part of the Open Air-Space policy.

Today, the weaker Seychelles Rupee is helping pull in the visitors. However, the cost of operation in the islands is also on the rise because of the necessary imports to keep the tourism industry alive. The weaker Seychelles Rupee is also impacting on the lives of the Seychellois, the hosts to the increased visitor numbers. Data from ForwardKeys reveal continued strong bookings for Seychelles, but the ratio of profit versus costs for operations need to be monitored to ensure the win for the islands is a financial boom for all. This is why the new proposed taxes on salaries of those sitting in the upper salary bracket need to be revisited. The tax burden will need to be absorbed by the businesses and they will, in turn, pass it on to the visitors and this vicious cycle will end up pricing Seychelles out of the market. Instead of pointless politics and launching racial slurs in the National Assembly or in the local newspaper, politicians in Seychelles should be focusing on this real issue at hand, rather than hoping the problem goes away if little attention is drawn to it.

Kaven Parcou, a Seychellois Tourism Pioneer

On Friday the 27th October, I joined with the Tourism Industry and Members of the Car Hire Association, to be with the Parcou family and their friends when Seychelles said goodbye to Kaven Parcou at the Cathedral of the Immaculate Conception in Victoria. Kaven Parcou was a Tourism Pioneer in his own right. Born in 1941, he was a founding member of the Seychelles Car Hire Association. He passed away on the 20th October and leaves behind his wife, Rose, and son, Pryze. He joined the tourism industry with his two ‘Mini Moke’ vehicles when tourism started in earnest in the islands, and he saw his business grow to enable him to acquire the franchise of Avis Car Hire in Seychelles. Parcou was also the Philippines Honorary Consul in Seychelles. Today, as we share our sincerest sympathy to the Parcou Family, we can add that Seychelles lost a committed Tourism Pioneer.

The majority of Members of the Executive Committee of the Seychelles Labor Union (SLU) met last Friday morning at Dolce Vita in Victoria in their final preparations for meeting with the Registrar of Trade Unions on Monday the 30th October. The presentations of Registration Documents to the Registrar was to have taken place on Friday itself but was postponed to Monday at the request of the Registrar. Obtaining the necessary forms has been like pulling teeth, but the Committee Members of the SLU are taking note and ensuring workers are kept duly informed. It is reminded that the formation of a Trade Union by Seychellois is a fundamental right afforded by our Constitution, and to hinder the registration of this Trade Union is to trample upon our right to freedom of peaceful assembly and association under Article 23 thereof.

Bird-eating fish in Seychelles?

If there was one fish known for its extreme power and aggressiveness, it is the Giant Trevally (GT). These traits make this predatory fish highly prized by avid fishermen, especially in the fly-fishing Industry. Fly-fishing on the Outer Islands of Seychelles has been described as out of this world, where large specimens of GTs are often caught. It is the largest fish in the genus Caranx, growing to a maximum known size of 170 cm (67 in) and a weight of 80 kg (176 lbs).

Recently, these fish became even more popular as reports started emerging of them leaping out of the water to catch birds in mid-flight. Although seeming quite farfetched, a filming crew that were searching for extraordinary footage for the natural history series, Blue Planet II, decided to fly to Seychelles to investigate this previously unheard-of phenomenon further. What the crew witnessed next was described as “astounding”.

Series producer, James Honeyborne, said, ‘It’s one thing seeing a fish flying through the air, that’s unexpected enough, but then seeing a fish flying through the air and catching a bird in its mouth, wow… yep – a bird-eating fish”. Mr. Harborne went on to describe how the GTs would calculate the predicted flight path of the birds, before intercepting and eating its meal in one impressive gulp.

This unique behaviour has baffled the scientific community. Although there have been documented evidence of GTs feeding on small turtles and dolphins, catching birds in mid-air was previously unheard of by scientists. No scientific work, to my knowledge, has been done on the eyesight of GTs. The ability to possibly detect a bird’s flight trajectory is quite a unique feature. Though, from my experience and that of other anglers I have spoken to, when fishing for them it is observed that they do appear to have exceptional eyesight. Specific colored lures and flashy jigs tend to be the only bait that this fish species would prefer at a certain time of day. However, that being said, they may also be more reliant on detecting the sound of splash on the water surface that these artificial lures make, or might be detecting water pressure changes with their lateral line system.

Scientific work to track the movements of these amazing fish is currently underway in Seychelles. This research could possibly determine if GT arrivals around the Outer Islands coincide with that of the timing high bird activity/fledging. It could also determine whether this exceptional trait is distinctive to the GTs around the Outer Islands of Seychelles, adding to the hype and to the slogan of the islands: ‘unique by a thousand miles.

Seychelles loses a Pioneer in the Entertainment Industry

Simon Esparon launched this landmark entertainment venue 43 years ago. Aged 67, Mr. Esparon was a friend to many and beloved by all. He was also the respected local Butcher, who was passionate about his craft, with his shop located on the same grounds as his nightclub.

Simon Esparon leaves behind his wife Marie Josee, his sons, David and Denis, and daughter, Brigitte, as well as two grandchildren. The funeral ceremony at the St. Michel Archange Church at Anse Aux Pins on Thursday 26th October was a sad and emotional event. Both his sons and his daughter delivered touching eulogies, and his very young grandson addressed the gathered crowd as well. Father Lonie Adrienne used his sermon, in the presence of the Vice President of Seychelles and the Speaker of the National Assembly, to passionately lecture everyone on the dire need to rally as a Country to change direction from Seychelles’ current state of ‘lawlessness’ in order to see a return to safety and security, and to instil once again a sense of morality in the youth of our Nation. Father Adrienne spoke from his heart as he delivered a frank assessment of the situation on the ground in Seychelles.

Le Nautique Luxury Waterfront Apartments, Anse Royale, Mahe

A property formally owned by Gills Nageon that operated under the name Drifwood Small Hotel has been fully revamped and is coming soon as “Le Nautique Luxury Waterfront Apartments”.

With an eye for modern coastal design yet still reflective of the past, “Le Nautique Luxury Waterfront Apartments”, a beachfront self-catering establishment has been carefully crafted to reflect the rich history and colourful culture of the Seychelles.

This boutique self-catering accommodation retains many of the most distinctive features of island architecture, namely high ceilings, light breezy interiors, warm timber tones, floor to ceiling doors and palm tree lined Indian Ocean views.

With a contemporary and, at times, quirky design, all apartments feature creature comforts such as handmade king and queen beds, luxurious bedding, free WiFi, walk-in rain showers, flat screen TVs with cable channels, air conditioning, Nespresso machines and modern fully equipped kitchens.

Seychelles eyes high-end tourism boost as Austrian Airlines begins non-stop weekly service to the island nation

The national carrier of Austria — Austrian Airlines — landed in Seychelles for the first time on Wednesday October 26, 2017. The inaugural flight with 214 passengers onboard was greeted by a traditional water canon salute after touching down at the Seychelles’ International airport, a few minutes before 9.00am.

Present at the airport to witness the historic occasion were: Seychelles’ Minister for Tourism, Civil Aviation, Ports and Marine, Ambassador Maurice Loustau-Lalanne, Principal Secretary for Tourism, Anne Lafortune, Principal Secretary for Civil Aviation, Ports and Marine, Garry Albert, Chairman of the Seychelles Civil Aviation Authority (SCAA) Captain David Savy, SCAA’s Chief Executive, Gilbert Faure, Seychelles Tourism Board’s Regional Manager based in Frankfurt, Edith Hunzinger, as well as Lufthansa Group’s General Manager Sales for East Africa, Tobias Ernst.

Seychelles is the fourth new destination to be added to Austrian Airlines’ global network of approximately 130 destinations. This follows the signing of an air transport agreement in May this year, between Seychelles and Austria, which are celebrating 40 years of bilateral relations this year.

Ambassador Maurice Loustau-Lalanne remarked that Wednesday’s inaugural flight, coincides with the Austrian National Day – on October 26, and more importantly becomes the third airline flying to Seychelles non-stop from Europe, after Air Seychelles and Condor, which operate from Paris and Frankfurt, respectively.

“Europe is today giving us 18 percent more passengers than last year and the direct flights will contribute significantly towards consolidating the market, and as it’s a direct flight we are expecting to see a shift towards the high end visitors, which is the segment we are continuously seeking to attract for Seychelles as a tourist destination,” said Minister Loustau-Lalanne.

On top of helping to grow the Seychelles’ European market, particularly the German-speaking markets; the newly introduced Austrian Airlines’ service is expected to boost the number of visitors from Austria – a country with over 8 million people.

According to the National Bureau of Statistics, a total of 5,943 Austrian visitors have landed in the island nation up to October 22 this year, representing an 18 percent increase over last year, and Minister Loustau-Lalanne is predicting a 40 percent growth in visitor numbers from Austria by the end of this year, up from the 34 percent increase recorded last year.

Austrian Airlines – Austria’s largest carrier — is part of the Lufthansa Group, Europe’s largest airline group and a member of the Star Alliance.

Lufthansa Group’s General Manager Sales for East Africa Tobias Ernst said Austrian Airlines has been running an extensive marketing campaign since the beginning of the year to promote the flights, which has resulted in the completely full first trip. This he said, has been done in collaboration with travel companies in Europe, which had approached the airline to operate flights to the Indian Ocean archipelago.

“It has been a very positive start with the full flight today and the next flights are also fully booked. We are strongly convinced that Seychelles is a very rapidly growing, upcoming, new tourist destination for the Europeans, and that is why we have started today’s flight,” said Mr Ernst.

Austrian Airlines will be operating once-per-week non-stop flights to and from Austria starting with its winter 2017/18 flight schedule, using a Boeing 767. The flight departs its main hub – Vienna International Airport on Wednesdays, returning from Seychelles on Thursdays.

Vijay Poonoosamy, V. P. International Affairs Etihad at ICAO Meeting in Canada

Vijay Poonoosamy, Vice President of International Affairs for Etihad Aviation Group, and President of Hermes was last week moderating the closing panel of the ICAO Traveller Identification Programme Symposium which had more than 750 participants from more than 120 States.

Vijay Poonoosamy, presented “Making air travel more secure and efficient” at the Thirteenth Symposium and Exhibition on ICAO under the Traveler Identification Program of the event, Moderator Session 7: Border Control Management and Future in Travel. The event took place at the ICAO Headquarters in Montreal, Canada, from October 24-26, 2017.

We reproduce Vijay Poonoosamy’s address at this important ICAO meeting:- UNWTO has shown that destinations worldwide welcomed 598 million international tourists in the first six months of 2017, 36 million more than in the same period of 2016. IATA stated two days ago that the 4 billion air passengers expected to fly this year are expected to double to 7.8 billion in 2036.

With the formidable growth of both passenger numbers and security threats it is self-evident that much more needs to be done to diligently develop a strategic and holistic roadmap to promote safe, secure, sustainable and seamless aviation. In line with UN Security Council Resolutions 2178 (2014) and 2309 (2016) that re-affirmed the importance of border controls to combat terrorism, the interdependent elements of the ICAO Traveler Identification Program (TRIP) Strategy demonstrate that a coherent and coordinated approach to a robust traveler identification management is essential.

All the Stakeholders of Travel and Tourism have a vested interest in safe and secure operations and have safety and security as the number one priority. Let’s not talk of balancing security and facilitation as this suggests compromise on either or even both. Let’s focus on promoting a robust, efficient, cost effective, inclusive and harmonized global process to enhance security. Let’s develop a global program to link international security with global connectivity while leaving no country behind.

To have a wholly automated, electronic platform, built on verified biometric data, require that a number of areas be addressed, namely, the harmonization of intelligence and data-sharing, the global implementation of common standards set by ICAO and the shift to a secure digital process and a single application system. Governments should agree that a single token that can be used throughout the journey, including airline and airport processes, security, border inspection. Interoperability between countries and systems (customs, immigration, security, airline and airport systems), greater use of available programs such as Interpol’s I-Checkit and greater uptake of on-line and mobile processing are also required.

These necessary policy shifts require additional cooperation and collaboration among various agencies of governments, international organizations, the Travel & Tourism industry/businesses and travelers. Moreover, national governments need to implement the international standards established by ICAO and help ICAO assist emerging economies in implementing those standards.The cross-border movement of people will then not only become more efficient, but it will also enable public safety officials to direct more attention and resources to the risk-based identification of threats. As a result, travelers will have a secure and pleasant experience.

Winners of Business Plan Contest for Thai Students Crowned by Best Western

Winners of Business Plan Contest for Thai Students Crowned by Best Western

Bangkok (Thailand) – November 3, 2017 (travelindex) – Best Western Hotels and Resorts is delighted to announce that Venti, the team from Bangkok’s Thammasat University, has won the inaugural Best Western Rewards Social Media Business Contest 2017.

This exciting initiative challenged undergraduate university students in Thailand to create a real-life business plan for Best Western Rewards – Best Western’s industry-leading guest loyalty program. After more than two months and almost 50 entries, the top five teams were invited to take part in a live final event at Best Western Plus Wanda Grand Hotel, Bangkok, on Thursday October 19.

Presenting their business plans directly to an expert panel of seven judges, the teams were under pressure; but Venti kept their cool to emerge as the winners. The winners were awarded a fantastic all-expense paid four-day, three-night trip to Tokyo, with accommodations at the Best Western Tokyo Nishikasai Grande.

The runners-up, Muuvolteen Associates from Chulalongkorn University, were awarded an all-expense paid two-night holiday in Phuket, at the Best Western Patong Beach. Other finalists received Best Western Travel Cards valued at US $100 and certificates.

The expert panel of judges at the live final event included Top Koaysomboon, Editor-in-Chief of Time Out Bangkok, Sriwan Dawieang and Natthapong Auwhangsanti, the founders of lifestyle travel site, ChangTrixGet.com, plus five senior Best Western executives. Rodney Simpson, Best Western’s Senior Regional Director of Operations – Asia, was the head judge.

“The Best Western Rewards Social Media Business Plan Contest really captured the imagination of students in Thailand,” said Rodney. “When we launched the contest this summer, we wanted to provide students with the opportunity to develop their business skills in a real-life working environment. We have been absolutely delighted by the response.”

“We received almost 50 entries from teams of students all across Thailand, the majority of which were creative, professionally presented and showed real business acumen. This contest proves that the future of business in Thailand is in very good hands. Perhaps we’ll even see one of these students in a senior role with Best Western Hotels & Resorts in the years ahead.”

“Congratulations to Venti for their winning entry, and many thanks to every team who entered and made this such a rewarding contest,” he concluded.

With its regional head office for Asia located in Bangkok, Best Western Hotels & Resorts is dedicated to the development of young talent in Thailand. The Best Western Rewards Social Media Business Plan Contest was designed to provide Thai students with a platform to showcase their abilities, allowing them to gain real-life experience before they graduate and preparing them to enter the workplace.

About Best Western Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,100* hotels in more than 100* countries and territories worldwide. Best Western offers 10 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vīb®, GLō®, Executive Residency by Best Western®, and BW Premier Collection®; as well as its recently launched franchise offerings: SureStay®, SureStay Plus® and SureStay Signature Collection®. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western in the top three upper-mid-price and mid-price hotel brands for three years in a row, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won eight consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA’s 56 million members in the U.S. and Canada. Over 30 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.

– Each Best Western branded hotel is independently owned and operated.
– Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.

Contact information:
Marketing Communications Department
Best Western Hotels and Resorts – Asia
Tel: +66 2 656 1260
Sirimanas Maungrod
Email: sirimanas.maungrod@bestwestern.com
Orapan Sornnuwat
Email: orapan.sornnuwat@bestwestern.com