Dubai (Unitd Arab Emirates) – November 14, 2017 (travelindex) – Global hospitality management software company Xn protel Systems today announced that it is showcasing its new xnPOS Kiosk technology, for the first time, at HITEC Dubai on the 14th – 15th November 2017. Xn protel Systems (ME) will demonstrate, at HITEC Dubai, how its new xnPOS Kiosk technology simplifies F&B ordering and payment processing. Designed to optimize F&B operations and reduce queuing/ordering cycles, the xnPOS Kiosk expands on the capabilities of Xn protel’s xnPOS enterprise product line. It has been developed by Xn protel Systems and is the first of several new product releases aimed at expanding the adoption of guest-facing, F&B ordering technology.
xnPOS Kiosk allows customers to use self-order touch kiosks to view the menu and place orders without having to join a queue at the cashier or service counter. It supports quick payment processing, using the customer’s preferred payment method. xnPOS Kiosk is fully integrated with the xnPOS enterprise system, so once an order is placed on the Kiosk it is immediately transmitted to the Kitchen Display System (KDS). When ready to collect, a notification is sent from the KDS to a Customer Tag screen marked ‘ready for collection’.
The efficiency and accuracy of F&B order-entry are directly linked to customer satisfaction, therefore xnPOS Kiosk has been designed to enhance a diverse range of F&B operations. It reduces queuing, controls the accuracy of order-entry, drives upselling and enhances operational productivity.
xnPOS Kiosk can be used with a variety of open, touch kiosk hardware. It also has a customer friendly touch-ordering user interface, which was developed and optimized by Xn protel’s in-house xnPOS software development team.
The xnPOS Kiosk was initially developed for a Singapore-based customer of Mediatech Marketing Pte Ltd, one of Xn protel Systems’ global resellers. To handle the full range of local payment modes required in Singapore, the xnPOS Kiosk was integrated with the NETS Payment Gateway module. This allows customers to make payment by NETS Debit, NETS Flash Pay and also use various credit card devices, including standard chip credit cards, payWave, Apple Pay and Android Pay.
Emmanuel Clave, VP GCC & India, Xn protel Systems comments: “The productivity value of kiosk technology has long been proven in the Quick Service Restaurant and Travel industries. By implementing xnPOS Kiosk the ROI can be measured in faster F&B preparation cycles and increased upselling.
Emmanuel continues, “xnPOS Kiosk provides hospitality outlets with a multi-lingual, specialized F&B Kiosk technology that solves queuing issues. Its customer-friendly ordering screens will begin to drive a broader adoption of kiosk technology into mainstream hotel/hospitality F&B operations, especially in retail F&B outlets, located in hotel lobbies and breakfast restaurants. xnPOS Kiosk will deliver strong business value by offering a customer-friendly touch-ordering process, which is fully integrated to the wider capabilities of our xnPOS enterprise system.”
About Xn protel Systems
Xn protel Systems is a global hospitality management software company specializing in property management, central reservations, point of sale and activity management solutions. Our business-critical, highly functional, cloud-native and open systems provide the latest technology and flexibility. They help world-class hospitality companies in over 50 countries to optimize revenue generation, simplify service operations and enhance the quality of guest communications.
We are committed to:
Creating open systems. Working closely with our customers and partners we adopt industry standard protocols to break down traditional integration barriers. Creating truly open, flexible solutions that support guests’ growing appetite to be more in control of their stay.
Developing cloud-native products. Our newest technologies are born in the cloud. That means our customers benefit from the latest innovations, can take full advantage of mobile and achieve a lower cost of ownership.
Being easy to do business with. We understand the frustration that comes with unresponsive and inflexible suppliers. We’re not like that. And we don’t take our customers for granted. A customer-centric approach is in our DNA, from preparing quotations through to resolving support calls.
Our next generation, global solutions are backed by outstanding customer service and support. Our dedicated team of highly experienced hotel, hospitality and technology experts work hard to understand customers’ needs and the issues they face. Located across our extensive network of offices, our specialists provide the best advice, solutions and support to make sure customers meet the needs of local markets and achieve their business goals.
The Company was formed in the UK in 2002, as Xn Hotel Systems. It was then renamed in 2015 as Xn protel Systems when protel hotelsoftware became a shareholder.
Xn protel media contact:
Terry Osborne
Head of Marketing
Terry.osborne@xnprotel.com
+44 (0) 7788 280434
Xn protel sales contact:
sales@xnprotel.com
